the full t&cs are available on the front page of the website at all times. we recommend that you check the t&cs from time to time to ensure that you agree with them. all versions are dated and time-stamped.
1.1 The following terms, when capitalised, shall have the meanings ascribed to them below:
- “Account Information” means all information required by Us to open a Gaming Account in Your name, as well as all activity that occurs in and through such Gaming Accountincluding Your name, residential address, telephone number, email address, credit card details, transactional details, details of Your activity in the Gaming Account and on the Website and all communications between You and Us;
- "Client Details"means any details which You make available to Us through or in relation to the use of the Service;
- “Data Protection Regulation”means Regulation (EU) 2016/679 of the European Parliament and of the Council;
- “Dormant account”means a Gaming Account that has a real money balance and that has not been accessed for thirty (30) consecutive months,
- “FIAU”means the Financial Intelligence Analysis Unit;
- “Games”means the casino games and other games, which are available on the Website;
- “Gaming Account”means a virtual account created with Us, in the name of a person who has completed registration in accordance with Clause 8 hereunder;
- “Game Rules”means the rules according to which the various Games are played, as detailed on the Website;
- “Identification Details”means the username and password chosen by You when opening a Gaming Account in accordance with Clause 7 hereunder, and/or any other means used to access your Gaming Account;
- “Inactive account”means a Gaming Account that has a real money balance and that has not been accessed for twelve (12) consecutive months,
- “MGA”means the Malta Gaming Authority
- "Personal Data"means any information considered to be personal data in accordance with the EU General Data Protection Regulation (Regulation 2016/679);
- “Terms and Conditions”or “T&Cs”means these current Terms and Conditions as well as any updates thereto, which create a binding legal agreement between Us and You, as soon as You make use of the Website and/or the Games;
- “We”means River Game Operations Limited,a company incorporated under the laws of Malta, having its registered office at Regent House, Office 21, Bisazza Street, Sliema SLM1640, Malta registration number C84393; and any reference to “Our” and/or “Us” shall be construed accordingly;
- “Website”means VegasCasino.com;
- “You” means the individual currently reading these T&Cs for any reason and in any manner whatsoever, and any reference to “Your” shall be construed accordingly;
RIVER GAME OPERATIONS LIMITED
1.2 River Game Operations Limited is licensed in Malta and regulated by the Malta Gaming Authority under the following licenses:
2.1. These T&Cs regulate the Games and apply equally to mobile gaming activity, including downloadable applications through which the Games can be accessed.
2.2. These T&Cs, the Privacy and Cookies Policy, the Responsible Gaming Policy, the Game Rules, the Standard Promotional Terms and any document expressly referred to in them, as well as any guidelines or rules posted on the Website, constitute a legally binding agreement between Us and You.
2.3. These T&Cs may be published in a number of languages; however, all versions will faithfully represent the principles found in this English version. Should there be any discrepancy between the English version and the non-English version of these T&Cs, the English version prevails at all times.
3. BEFORE SIGNING UP WITH US, PLEASE NOTE!!
3.1. You understand and acknowledge that by playing Games provided by Us, You risk losing money deposited into Your Gaming Account. Should you not wish to accept this, kindly refrain from using the Website and/or the Games.
3.2. When You play a Game using real money, then such money will be instantly drawn from Your Gaming Account. We can in no instance provide refunds, return money or cancel any service requested by You during the playing of any Game.
3.3. We, the MGA, the FIAU and any other relevant regulators reserve the right to monitor or ask to review all transactions so as to prevent any crime from being carried out. Any suspicious transactions or other doubtful activity occurring in relation to the Games and/or the Website shall be reported by Us to the relevant competent authorities. We shall suspend, block or terminate any Gaming Account and seize any funds held therein, if we are requested to do so under any applicable law.
3.4. We may ask You to provide documentation, at any time and for any reason, including (but not limited to) documents relating to identity, Your credit rating, Your bank accounts and any credit cards held in Your name, Your personal history, matters relating to Your gaming activity on the Website, matters relating to the funds in Your Gaming Account, and in relation to any other matter as required by law. Should we not receive the information requested, or if we are not satisfied by the documentation presented by You at any stage, We may suspend, block or terminate any Gaming Account and seize any funds held therein.
3.5. We will perform background checks, verification procedures and other investigations in Your regard as necessary at any point in time. Investigations will be dependent on the specific situation and may include (but will not limited to): (a) verification of Your registration details (namely Your name, address and age, occupation), (b) verification of Your financial matters (namely, Your financial standing, credit rating, source of wealth, source of funds), (c) an examination of all transactions in/through Your Gaming Account and (d) an examination of Your gaming activity on the Website and/or through Your Gaming Account. We are under no obligation to advise You of any investigation taking place. Such activities may include the use of specific third-party companies, who perform the investigations as required. We may decide, at Our sole discretion, to terminate Your Gaming Account, and withhold all funds in such account, if we suspect that you have supplied us with false or misleading information, or if such an investigation or verification procedure provides a negative or uncertain outcome.
3.6. If You disagree with or do not understand any part of these T&Cs, You must not use or continue to use the Website and/or the Games. You may, instead, send us an email on [email protected] if there is anything You would like Us to clarify.
4. ACCEPTANCE OF THE T&Cs
4.1. When you register and confirm Your details on the Website, You are binding Yourself to comply with these T&Cs as may be amended from time to time. By registering a Gaming Account with us, or using any of the Games on the Website, you also warrant that you have read, understood and accepted these T&Cs, the Privacy and Cookies Policy, the Responsible Gaming Policy, the Game Rules, the Standard Promotional Terms.
5. AMENDMENT OF THE T&Cs
5.1. We reserve the right to modify these T&Cs from time to time for a number of reasons, at Our sole discretion. All amendments to these T&Cs will become effective immediately upon being posted on VegasCasino.com. Additionally, we will notify You about any significant changes through notice on the Website and upon Your next login into Your Gaming Account.
5.2. You will require to re-confirm Your acceptance of the T&Cs before using the Games on our Website. If you do not agree to the updated T&Cs You will no longer be able to use the Games on our Website.
6. GAMING ACCOUNT
6.1. In order for You to be able to make use of the Website and/or the Games and to deposit money into Your Gaming Account, You must first register and open a Gaming Account with Us. To complete the registration process, You will be asked to enter Your Identification Details and must provide us with valid identification documents, a postal address, a contact email and/or a personal telephone number, together with other mandatory information as requested by Us in the Registration Form.
6.2. You must ensure that the information you provide to us in relation to Your Gaming Account, at registration stage and thereafter, is true, complete and accurate at all times. You are required to inform Us immediately about any updates in the event that information provided to Us changes.
6.3. We will perform background checks and carry out verification procedures in relation to the information You provide to Us at registration stage. We may decide, at Our sole discretion, not to open a Gaming Account in Your name if (a) we are not satisfied with the documentation You have provided to Us, (b) if we suspect that you have supplied us with false or misleading information, or (c) if any verification procedures result in a negative or uncertain outcome.
6.4. You are solely responsible for the safekeeping of Your Identification Details. You shall not allow any third party to access and/or use your Identification Details or to access Your Gaming Account in any manner. You are fully liable for any losses incurred by a third party on your Gaming Account, whether intentional or accidental, active or passive. You must inform Us immediately if You have any reason to believe that an unauthorised third party has obtained any of Your Identification Details or has otherwise accessed Your Gaming Account.
6.5. You may only open one Gaming Account on any website provided by Us, and this must be in Your personal name. We have the right to close such additional Gaming Account/s, and any gaming done through additional Gaming Account/s may be invalidated. If we detect a customer with more than one account, we reserve the right to transfer any funds to one of the account, forfeit any bonuses on the superfluous accounts and close these accounts. If you have a closed account, please contact customer support for help.
6.6. Only one Gaming Account for each household, IP Address and computer device is allowed. If two or more users share the same household, IP Address and computer device, We must be informed immediately.
6.7. Should You, at any point, realise that you have registered more than one Gaming Account with Us, you must notify us immediately. If You fail to do so, we may block all Gaming Accounts which relate to You and seize any funds held therein.
6.8. You may not apply for a Gaming Account if You or a member of Your household are/is or have/has been, in the last two (2) years, employed with us or affiliated with us in any manner.
6.9. You are not allowed to transfer funds from your Gaming Account to other players or to receive money from other players into your Gaming Account. You cannot transfer Your Gaming Account in any manner and You may notacquire accounts from other players.
6.10. We have the right to limit, cancel and refuse wagers if we consider them excessive or if we are of the opinion that Your betting pattern indicates that Our system is being abused of.
6.11. We reserve the right to close a Gaming Account, at any time, at Our sole discretion and without any explanation whatsoever. In such event, provided this is not due to any wrongdoing on Your end, we shall honour any contractual obligations already made by Us, without prejudice to any rights available to Us at law.
6.12. If You wish to close your Gaming Account, You may do so at any time, either through the settings in the Gaming Account or by contacting customer support on: [email protected] Any funds in Your Gaming Account will be remitted to You within 14 DAYS.
6.13. You should let us know if the reason You are closing Your Gaming Account is due to concerns about possible gambling addiction. If this is Your reason for closing Your Gaming Account, we shall not allow You to open or try to open a new Gaming Account with Us. We do this for Your protection. This notwithstanding, we shall not be liable for any direct or indirect or consequential damages, should You succeed in opening a new Gaming Account. We reserve the right to close a Gaming Account opened in breach of this rule at any time and to seize all funds contained therein.
6.14. All gaming activity conducted by You on the Website, and all communications between You and Us will be recorded and kept by Us. If Your Gaming Account is closed, all Account Information will be saved or archived as allowed and\ as required by law. Please view our Privacy and Cookies Policy for more details.
7. DEPOSITS INTO YOUR ACCOUNT
7.1. Prior to using any Game, we require You to make a minimum deposit of ten (10) Euro (or the equivalent in any other currency) into Your Gaming Account. We reserve the right to change this minimal amount as and when deemed appropriate. The ‘Deposit’ section of the Website assigns and indicates the minimum deposit levels.
7.2. Playing is only permitted using the amount of cleared funds that You hold in your account with Us. Therefore, should you wish to carry out any gaming, You must deposit sufficient money into your Gaming Account beforehand.
7.3. Deposits can be made 24/7 by using your debit or credit card, e-wallet or bank transfer through any of the methods made available on our Website. Cash or cheques are not accepted as methods of making a deposit. Certain factors, such as jurisdiction and currency, may preclude you from making use certain methods of payments.
7.4. Deposits into Your Gaming Account must be made solely through cards and/or other financial instruments that are valid, issued by lawful institutions and that belong to You personally. We prohibit the use of company credit cards.
7.5. We will use all necessary procedures to confirm your identity whenever You deposit money into Your Gaming Account. We may also perform background checks and carry out verification procedures at any time and may seize any funds deposited into Your Gaming Account if (a) we are not satisfied with the documentation You have provided to Us, (b) if we suspect that you have supplied us with false or misleading information, or (c) if any investigation or verification procedures result in a negative or uncertain outcome.
7.6. Any funds deposited into your Gaming Account will be held, along with any winnings, for the sole and exclusive purpose of using them (i) to place any gaming stakes upon Your instructions; and (ii) to pay for any fees or charges related to the use of our services. We may also charge for processing deposits. In the case where such fees occur, You will have full visibility during the deposit process and thereafter in the ‘Deposit’ section of our Website.
7.7. Chargebacks, cancellation fees, reverse posting and similar costs that are incurred for incorrect payments, are deducted from Your Gaming Account.
7.8. One a deposit into Your Gaming Account has been confirmed, the funds deposited into Your Gaming Account are available instantly, unless procedures that call for extra verification are necessary, as mentioned in Clause 8.6 apply.
7.9. An international transaction could take a while before it is completed, even if the amount has been reserved on your bank account. Please wait 5 minutes and if the deposit hasn’t been transferred to your player account, please contact our customer support. Please note that some payment providers take longer than others to authorise a transaction. On average an authorised deposit will be credited your player account within 5 minutes. Exceptions would be bank deposits, which, in some cases, could take up to 3 working days.
7.10. If we accidentally credit your Gaming Account with winnings that You Yourself have not won, whether this is due to a technical fault or human error (or otherwise), such winnings will remain our property and the amount will be debited from Your Gaming Account and transferred back to Us. We have the right to cancel any transaction placed using such winnings, including any related amounts paid out in error. In order to remedy the situation, We may further resort to freezing or seizing these funds or may set-off any other winnings owed to You. Should the case arise that You withdraw funds that do not belong to You prior to us identifying the error, without prejudice to any other actions to remedy the situation available to us at law, the amount paid out mistakenly will constitute a debt that You owe to Us. You are obliged to inform our customer support immediately by sending an email to this email address [[email protected]] as soon as You become aware of an incorrect crediting.
7.11. You warrant that funds deposited by You into Your Gaming Account:
7.11.1. were obtain legally;
7.11.2. will be used solely for playing Games on the Website;
7.11.3. shall reflect the intensity and frequency of Your game play.
7.12. If it is our reasonable belief that (a) there is abuse (in such cases where, for instance, a deposited amount has not been played or used for a corresponding level of game play, and You subsequently make a request to withdraw such funds) or (b) You are using the funds to gain from exchange rate fluctuations or arbitrage or (c) You are making deposits with no intention to play the Games we retain the right, in our absolute discretion, to:
7.12.1. partly or completely stop other deposit(s), and/or any withdrawals into and out of Your Gaming Account;
7.12.2. suspend Your Gaming Account for an indefinite period, or terminate such Gaming Account completely, without any prior warning or notification;
7.12.3. withdraw any balance or fees that may become payable in relation to Your Gaming Account;
7.12.4. seize any funds in Your Gaming Account, including winnings;
7.12.5. ask for satisfactory proof of deposit together with further copies of Identification Details and any other documents that may be needed;
7.12.6. ask for any other documentation as We may deem necessary;
7.12.7. carry out investigations in Your respect as also detailed in Clause 8.6;
7.12.8. file reports with the relevant authorities.
7.13. We absolutely do not grant any credit for making playing the Games or otherwise using the Website, under any circumstances whatsoever.
7.14. Please note that You shall not receive any interest whatsoever on funds deposited into Your Gaming Account.
8.1. You may make a request to withdraw funds from Your Gaming Account at any time. Please note, however, that if a deposited amount has not been played or used for a corresponding level of game play, and You subsequently make a request to withdraw such funds, we may take any of the actions detailed in Clause 7.13.
8.2. Although the time taken to complete a withdrawal request can vary, depending on circumstances, a withdrawal attempt should usually be approved or refused within a period of three (3) days, unless additional verification procedures are required.
8.3. Any withdrawals will be transferred to Your bank account or to any other withdrawal method listed in the “Withdrawal” pages on our Website and/or as selected by us. We shall settle withdrawals using the same method You originally used to make Your deposits; however funds will only be transferred to credit cards and other financial instruments that are still valid. If the depositing method does not have a credit option, or if the original card used to make the deposit is no longer valid, the funds can be credited to a bank account nominated by You which identifies You as the account holder.
8.4. Withdrawals will be made solely by You and in Your name.
8.5. Funds marked as “bonus money” as well as funds stuck in Games which have been cancelled cannot be withdrawn.
8.6. You understand that payment of taxes on any prize money, as and when applicable, is Your sole responsibility and You warrant that You shall pay all taxes due diligently.
8.7. We will conduct additional verification procedures if You attempt to withdraw the equivalent of two thousand Euro (€2,000) from Your Gaming Account (or the equivalent amount in the operational currency of Your Gaming Account), whether such withdrawal is attempted at one go or through cumulative withdrawals. We retain the right to follow such verification procedures even in instances where pay-outs are lower, at our sole discretion. Verifications may involve asking for a copy of Your passport, national identity card, utility bill and/or the credit/debit cards utilised to make a deposit, and information to ensure that Your Gaming Activity is legal and in line with all Our rules, together with any other documentation that we may require. A clear photo of You should also be made available in the documentation provided, as and when applicable.
8.8. Should You cancel a withdrawal request, the refunded funds will be transferred to Your Gaming Account to be used accordingly by Yourself. In no circumstance will be held responsible for any funds lost during use of the Games after a withdrawal cancellation carried out by You or by Us.
8.9. We reserve the right to charge fees for processing withdrawals, in which case we will inform You clearly in the process of carrying out a withdrawal request. The respective amount of the charge will be displayed prior to the confirmation of the withdrawal request. Such a fee will be debited to Your Gaming Account automatically should You decide to proceed with such a transaction. Minimum amounts that You can withdraw will vary according to the payment services provider opted for in the withdrawal of the funds.
8.10. The funds deposited in Your Gaming Account, together with any winnings, are protected in the case of insolvency of River Game Operations Limited, as We keep all customer funds in bank accounts which are separate to our operational funds, as acknowledged by our bank. In addition, our selected bank guarantees, in accordance with Maltese gaming legislation, that these funds are not subject to enforcement, confiscation or execution of any liability and cannot be considered to be part of our assets in the eventuality that we are declared insolvent. Nonetheless, although all measures and steps have been taken to protect our customer funds, there is no absolute guarantee that funds will be paid in their entirety.
8.11. Should there ever be any issue in relation to the amount of funds held within Your account, we will ask the Malta Gaming Authority for guidance on how to resolve the matter.
9. YOUR ADDITIONAL OBLIGATIONS
9.1. You may notuse the Website/s or the Games unless you are legally of age in the jurisdiction of your residence. By making use of the Website/s or the Games, you warrant that you are over 18 years of age or comply with a higher minimum legal age as mandated under the laws applicable to You. Making use of the Website/s or the Games if You are under age is illegal.
9.2. You may notuse the Website/s or the Games unless online gambling is legal in Your country of residence. It is your sole responsibility to know whether use of the Website/s or the Games is legal under the laws applicable to You. By making use of the Website/s or the Games, You warrant to us that gambling is not illegal in the territory where you reside. Making use of the Website/s or the Games if this is illegal in your country or residence is likely to be a criminal offence. VegasCasino welcomes all players, but due to gambling regulations in certain countries, we can’t accept players from the following countries/territories: Afghanistan, Algeria, American Samoa, Andorra, Angola, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bhutan, Bosnia and Herzegovina, Botswana, Bulgaria, Cameroon, Chad, Curacao, Costa Rica, Ivory Coast, Czech Republic, Denmark, Estonia, Ethiopia, France, Georgia, Guinea, Hungary, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Liberia, Lithuania, Malaysia, Moldova, Morocco, Niger, Nigeria, Pakistan, Philippines, Qatar, Samoa, Seychelles, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Thailand, The Netherlands, Turkmenistan, Uganda, UK, Ukraine, United Arab Emirates, United States of America, Vietnam, Yemen, Zambia, Zimbabwe.
9.3. You hereby declare that you are notresident of the United States and its dependencies, military bases and territories. We also prohibit persons located in Turkey, Switzerland, Spain or Greece (including temporary visitors) from using the Website and/or the Games. For the avoidance of any doubt, if the country where You are located at the time of accessing the Website/Games does not feature on the dropdown options available at registration stage, Your access is strictly prohibited for as long as You are in the said country.
9.4. You may notuse the Website/s or the Games unless You are an individual. No company Gaming Accounts or Gaming Accounts in the name of a corporate entity are permitted.
9.5. The Website is for the Your personal and non-commercial use. You shall not use the Games in any professional capacity. You shall not access the Website or the Games on behalf of any other person or entity.
9.6. The content and information on the Website, as well as the infrastructure used to provide such content and information, is proprietary to the Us or to our suppliers. Accordingly, You shall not use the Website or its contents or information for any commercial or non-personal purpose, direct or indirect. You shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any content, information, software, products, or services obtained from this Website.
9.7. You further agree not to:
9.7.1. create any link or deep link to the Website/s or to any portion thereof without our prior express written consent;
9.7.2. create frames around the Website/s or any of its pages, or use other techniques that alter in any way the visual presentation or appearance of the Website without our prior express written consent,
9.7.3. restrict or inhabit the use or enjoyment of the Website/s by any third party;
9.7.4. disrespect other players and/or support personnel employed by Us;
9.7.5. make rude, obscene, racist, sexist, political, illegal or distasteful comments in any of Your dealings with Us or on the Website;
9.7.6. use the Website:
184.108.40.206. in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way;
220.127.116.11. for any purpose that is unlawful or prohibited by these T&Cs, or is otherwise objectionable, or to send, post, transmit, use or reuse any material that is offensive, abusive, indecent, defamatory, obscene or menacing, in breach of copyright, trademark, confidence, privacy or any other right or is otherwise injurious to third parties or objectionable, including material which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or "spam";
18.104.22.168. for advertising purposes;
22.214.171.124. to cause annoyance, inconvenience or needless anxiety to any person.
9.8. You warrant to Us that You are not and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your use of the Website and/or the Games, or in in relation to the use of the Website and/or the Games by third parties. If You ever have reasonable grounds to suspect that another player is taking an unfair advantage through cheating or collusion, please report to Us by sending an email on [email protected].
9.9. You may not use any software-assisted techniques orrobotic, automated, mechanical, electronic or other hardware devices, for your participation in any of the Games, whether directly by You or indirectly through the assistance of any third parties; nor may you otherwise gain or attempt to gain an unfair advantage over any other player.
9.10. You may not participate in any Games by using funds that originate from any illegal activity or source or that is otherwise tainted in some manner.
9.11. You may not engage in fraudulent activities which include but are not limited to: the use of stolen or falsified credit cards or account numbers, forgery, collusion, and/or the submission of data or documents which are forged, stolen misappropriated or false.
9.12. You are solely responsible for abiding with any reporting processes related to the payment of taxes and/or other fees which might be charged on winnings that you receive from Us, if and where applicable.
10. RESPONSIBLE GAMING
10.1. Should You feel, at any time, that You are developing a dependency on gambling, We are here to help. On the Website, You can easily: (a) Set a limit on the amount that You may wish to spend or on an amount You may wish to deposit within a specific period of time (daily, weekly or monthly); (b) Exclude Yourself from playing for a definite or an indefinite period of time.
10.2. Any limitations set by You directly through Your Gaming Account will take effect immediately. Limitations set through our customer support will take place within a few minutes of your gaming restriction request being activated. You will receive an email confirmation from our customer support team. If this is not received, we kindly ask you to re-contact customer support immediately. This service is available to you on a 24-hour basis.
10.3. Any account limits and self-exclusion requests would be valid for the Website only and do not include other sites operated by Us.
10.4. You should note that We are not aware of any self-exclusions set up by You on other gaming websites, therefore it is Your responsibility to exclude Yourself from the Website if You want to do so.
10.5. If We believe that your gambling will cause You financial or personal difficulties, we reserve the right to close your Gaming Account; however, we are under no obligation to monitor You activity in this respect and will not be held liable if We do not notice any issues with gambling on Your end.
10.6. We use our best endeavours to assist our customers in gambling responsibly with the tools listed under this section; however, we cannot accept responsibility and we exclude all form of liability if You avoid or attempt to avoid measures in place, for example by opening Gaming Accounts with Us using false or misleading personal data.
11. UNDER-AGE PLAYERS
11.1. Persons under eighteen (18) years of age are expressly not allowed to use the Games and/or the Website or to open a Gaming Account. Should You be under 18 years of age and attempt to open Gaming Account with us, or if You assist an underage person in doing so, You are committing an illegal act.
11.2. If You have minors in your household or should there be a possibility of minors accessing your computer, it is Your duty to ensure that: (a) Your Identification Details are kept in a safe place and that such minors will not be able to access them (b) You will not enable the “remember password” function on the login screens; (c) such minors do not have access to you credit card or bank account details; (d) You have installed parental control software or internet filter software on your computers.
12. CLOSED, BLOCKED, EXCLUDED, DORMANT & INACTIVE ACCOUNTS
12.1. Subject to Clause 8 above and Clauses 12.2 to 12.4 below, You can contact us on [email protected]to recover funds that he are still held in an account has been closed, blocked or excluded (whatever the reason). We will carry out any necessary verifications and will let You know how we plan to send the funds back to You.
12.2. We will notify you via email one (1) month before Your Gaming Account becomes an Inactive Account. You may reactivate an Inactive account by simply logging in. Once an account becomes inactive, however, we will charge an administrative fee of five Euro (€5) (or any other currency equivalent) per month to Your Gaming Account. If You access your Account before the lapse of three (3) months from when the account becomes inactive, We may reimburse this fee.
12.3. If you access your Gaming Account three (3) months after it has become Inactive, we may refund the fees charged if you can prove that You could not access your Gaming Account for health-related reason or another reasonable cause.
12.4. If Your Gaming Account has become a Dormant Account, we shall make reasonable efforts to contact you so as to remit the balance to You; however, if you cannot be located, the balance shall be remitted to the MGA. Once the balance is remitted to the MGA, the money shall be forfeited and Your Account shall be closed.
13. BONUSES & REWARDS SCHEME CONDITIONS
13.1. We may from time to time offer You bonuses or rewards which will be credited by Us into your Gaming Account. Such bonuses may only be used following the acceptance of (a) the Standard Promotional Terms or (b) additional or specific terms and conditions that will notified to You. You must check the bonus and rewards rules carefully before participating in any promotion.
13.2. The additional or specific terms and conditions referred to in the above clause may be translated into different languages; however all versions will reflect the same principles. This notwithstanding, the prevailing language of interpretation in case of any discrepancy will be the English language.
14. EXCEPTIONAL CIRCUMSTANCES & ABORTED GAMES
14.1. We may cancel any wager due to unexpected technical problems or circumstances outside Our control. We will refund You in such an event.
14.2. Where any Game cannot be finished, we have the right to cancel any wagers and refund You.
14.3. If a bonus campaign has in any way been misconfigured, We have the right to alter the balances in Your Gaming Account as well as other Gaming Account details which would have been affected by the misconfiguration, so as to correct the mistake.
14.4. If a Game contains a bug or misconfiguration that causes incorrect behaviour or pay-out, We have the right to remove the Game and alter the balances in Your Gaming Account as well as other Gaming Account details in order to correct the mistake.
14.5. Except as expressly stated otherwise, refunds are given at Our sole discretion. Wherever a refund is due, the amount of the refund shall be returned to Your Gaming Account, You will be informed and the procedure will be finalised within 48 hours after the decision to refund You has been made.
15. LIMITATION OF LIABILITY
15.1. You acknowledge that You are using the Website and participating in the Games at Your own risk. The Websites and the Games are provided without any warranty whatsoever, express or implied.
15.2. Without prejudice to the generality of the preceding provision, We, namely River Game Operations Limited, our directors, employees, partners and service providers do NOT warrant:
15.2.1. that the Website and/or the Games are always fit for their purpose;
15.2.2. that the Website and/or the Games are free from errors;
15.2.3. that the Website and/or the Games will be accessible without interruptions;
15.2.4. the availability of the Website and/or the Games.
15.3. We shall not be held liable for any computer or communications fault of any nature that may occur at any stage of Your use of the Website or Games, including downtime, server disruptions, lagging, or any technical or other disturbance to the Games and/or the Website. You furthermore understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any wagers made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game are void. Any subsequent Game rounds which use some or all of such funds will also be void.
15.4. You are not allowed to abuse of any error or instance of incompleteness on the Website, in the Games, in any client application, in any of the software or in any of the services provided by Us. Should You become aware of such an error or incompleteness, You shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of or divulge any information about an error or incompleteness, we shall be entitled to any remedies available at law and this shall include compensation for any damages We may have incurred as a result of Your breach of this clause.
15.5. We do not accept any liability for any failures or issues that arise due to Your equipment, Internet connection or third-party provider. This shall also include Your inability to place wagers or to view or receive information in relation to particular Games.
15.6. In order for You to use particular products that We might offer, You may be required to download certain software. You may also be requested by some third-party software providers to agree to additional terms and conditions that govern the use of their products. Should You not wish to accept such third-party terms and conditions, please refrain from using their software. We do not accept any liability in relation to any third-party software.
15.7. All information displayed on our Website is provided for information purposes only and does not constitute professional advice of any kind. Neither We nor any of our independent providers are liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein.
15.8. In no event shall We (namely River Game Operations Limited, our directors, employees, partners and service providers) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with: (a) the delay or inability to use the Games and/or the Website for whatever reason, (b) the malfunction of any Games or any software, products, and services available through the Website, (c) any errors or omissions in any content on the Website and/or in the Games, (d) any person’s misuse of the Website and/or the Games, including collusion, criminal actions and/or violation of these Terms & Conditions or of any other rules or terms in relation to which we have sent You a notification, (e) financial risk and loss, including but not limited to variances in exchange rates, (f) any advice provided by Us; whether such damages are based on contract, tort, strict liability, or otherwise, even if We have been advised of the possibility of damages. Should we be held liable in any manner, to the extent permitted by law, our maximum liability arising out of or in connection with Your use of the Games and/or Website, regardless of the cause of actions, will not exceed the amount of the stake, or the Your net winnings, whichever is the lesser.
15.9. You hereby agree to fully indemnify and hold harmless us, namely River Game Operations Limited, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your misuse of the Website and/or the Games in violation of these Terms & Conditions or in violation of any other rules or terms in relation to which we have sent You a notification.
16. BREACHES, PENALTIES AND TERMINATION
16.1. If We suspect (a) that You are engaged in illegal and/or fraudulent activities when using any of the Websites or (b) that you are in breach of this Agreement or (c) that you are having problems with creditors or (d) that you are otherwise engaged in actions which may be detrimental to our business, we have every right to (i) suspend or terminate Your Gaming Account, (ii) seize any fundsin Your Gaming Account (iii) invalidate any of Your gaming activity on the Websites and/or set off any funds in Your Gaming Account against any damages owed to Us.
16.2. You acknowledge that We shall be the final decision-maker of whether you have violated Us’s rules, policies and/or T&Cs, in a manner that results in the suspension or permanent barring from participation in our site(s).
17. COMPLAINTS & DISPUTE RESOLUTION PROCEDURE
17.1. You may contact our customer support service should you wish to make any complaints regarding the Websites and/or the Games, or our services in general. You can do this in the “Contact Us” or “Help” section. Alternatively, you may send an email to [email protected]
17.2. Complaints are handled in the support department and escalated in Our organisation in cases where the support personnel do not solve the case immediately. You shall be reasonably informed about the state of Your complaint. We always endeavour to resolve complaints in the least time possible.
17.3. If You are not satisfied with the resolution of your complaint by Us, you may report your complaint to the Malta Gaming Authority by email on: [email protected]. Alternatively, You may direct Your complaint to the Online Dispute Resolution (ODR) platform of the European Commission through this link: EC Online Dispute Resolution.
18.1. If any provision of these T&Cs is held to be illegal or unenforceable, such provision shall be severed from these T&Cs and all other provisions shall remain in force and unaffected by any such severance.
19.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You however, shall not assign or otherwise transfer this agreement.
20. ENTIRE AGREEMENT
20.1. These T&Cs constitute the entire understanding between you and us with respect to the use of our Websites and, save in the case of fraud, they shall supersede all prior or contemporaneous communications (including any email correspondence between You and Us and discussions entered into during calls made to our customer support team), proposals and agreements, whether electronic, oral or written, between you and us with respect to the Websites.
21. APPLICABLE LAW AND JURISDICTION
21.1. Any legal claim or dispute arising under or in connection with these contractual terms shall be settled in accordance with the governing law of the place of the contract. The place of contract of this agreement is Malta and these T&Cs are governed by the Laws of Malta.
21.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. We cannot accept responsibility under the laws of any other jurisdiction.
The version of these T&Cs is currently Version 1.2 and was last updated on [27/06/2018]. They will be the same T&Cs provided on 2nd of August 2018 when we will be adhering to the Malta Gaming Authority (MGA) licensing regulations for remote gaming. They will be valid and applied to You until a new version uploaded on the Website and is accepted by You.